Monday, April 16, 2007

Frustrated

I'm trying to find Jake a place to transfer and I'm having NO luck. I am so unbelievably frustrated that I just went to come here to post and typed in www.frust before I realized that would not get me to the blogger site.

We thought we had found a place. I talked to one of the counselors and everything seemed good. But now I can not get the intake woman to call me back. Jake called and I called last week to no avail. FINALLY at the end of the week someone mentioned that she was out until today. So I e-mailed her. And then I called this morning and left a message.

Nothing. So I called again, and again, and again. Every time I keep getting her voice mail. No... I have not left her 6 messages... although I am tempted to. I just hang up on her voice mail.

So, there is another place. A place that may be better than the first. So I call, and I get transferred and I get voice mail. Three times I have called now and three times I have gotten this woman's voice mail. I have left her two messages. Still no call back.

Do these people not know I am DESPERATE!! MECCA is, as we suspected, a joke. Jake likes it better than the hospital but only by a very slight margin. People are rude and disrespectful and most are just there because the courts told them it was either there or jail.

It is filled with "kids" (18-23 yr olds) who probably grew up with alcoholic and drug addicted family members and this is the only life they know. They are there because they have to be and the minute they walk out the door they will go right back to the only life they know.

So here I sit, trying to concentrate on the few returns I have left and all I can do is stew and watch the clock and continue to call. I just want SOMEONE to answer the phone and give me some answers so we can get the ball rolling before he slips between the cracks like every other one of those people there.

4 comments:

Kbreints said...

Dear God,

Please help these woman see the error of their ways and call Heather ASAP. Please help Heather get throught this very difficult, very trying, very frusterating time and please watch over her and Zach.. please see that they are healthy, happy, and full of joy in the very near future. Thank you for all that you do, and continue to do.... but please move them up on your list... it seems that you have skipped over them a few times lately.

Love,

Katie

stella said...

Take it to the next level. If you can't get any cooperation from the (I am assuming) admiting person to get him into their facility for treatment, go to the director or the next higher up of the place. If they ask why you didn't talk to the person you can't get in touch with, tell them why. They know that MECCA has a bad reputation or should know. And by your persistance, they will know that you both are sincere and despartely want their help to overcome this addiction. Don't give up! Leave 4 or 5 or 10 messages if you have to. Keep fighting the good fight.

OldMotherHubbardSharesAll said...

I know my first day back from being out is crazy! I usually decide to call the person that has been most persistant first so CALL and LEAVE Messages on her voicemail one every HOUR! Finally she will call you back to shut you up! I agree go to a higher authority - I Like Katie has called in the hightest authority! I've asked God to intercede on your behalf and have the place HE wants him at to call you first thing tomorrow.

Krista said...

Good God, why doesn't this get any easier. I am so glad Jake is hanging in there and staying at Mecca until you can get him somewhere better. I hope these people call you back soon.